SERVICE FREQUENTLY ASKED QUESTIONS 

1. What is the warranty on my unit?
CHAUVET® offers a limited manufacturer warranty on products purchased in the USA, United Kingdom and the Republic of Ireland from an authorized CHAUVET® dealer. For details on CHAUVET's manufacturer warranty please click here. For products purchased outside the regions explicitly covered by the CHAUVET® manufacturer warranty, please consult your nearest authorized CHAUVET® distributor as warranty policies vary from country to country and are the responsibility of the authorized CHAUVET® distributor in that country or region.

2. What are your hours of operation?
Office hours are Monday through Friday, from 9 a.m. to 5:30 p.m.

3. What is the process of ordering parts from CHAUVET? 
Call our Customer Service Department at calling 0845 519 6805 (PRESS # 3).  Tell us what part you need, we will give you the part’s cost plus shipping.  Then we request your credit card information, charge your credit card, place the order, and ship out the part to you.

4. Where do I send my unit for service/ repairs?
Remember to first obtain a return authorization number from a CHAUVET ® Customer Service representative, which can be obtained by calling 0845 519 6805 (PRESS # 3).  
 
After you call and get the RMA#, we will receive your e-mail address and send the RMA# and shipping instructions to you.  

CHAUVET EUROPE
RA#__________
Attn: Customer Service
Unit 1C, Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT

5. Where is the fuse located?
It all depends on the unit. Typically, the fuse is located near the power plug.

6. Where is the “ON” switch?
It all depends on the unit. Typically, the on switch is located near the power plug.

7. How do I input units into my XPRESS™ 512?
You don’t, you do it in ShowXpress™, click here for more details.

Also download the ShowXpress app for Apple and Android. You can also use your existing iTunes login info and search for “The Lighting Controller” under the “apps” menu to find it.

8. Why did CHAUVET® discontinue a certain unit?
There are several reasons why a unit is discontinued.  Oftentimes, the unit has been upgraded or it has been decided that we will not continue allocating resources to make it because we want to go in another direction within a particular line.

9. How can I become an Authorized Dealer?
Please contact a CHAUVET® For distributorship inquiries, please email international@chauvetlighting.com or fill out the dealer application form available on our Web Site. Become a CHAUVET Distributor

10. Can I purchase units directly from CHAUVET®?
The only way you can purchase directly from CHAUVET® is if you become an Authorized CHAUVET® Distributor. We do not sell to the end user. Our products are widely available through a global network of authorized CHAUVET® dealers and distributors.
Click here for the list.

11. Does CHAUVET® have authorized Service Centers in my area?
All repairs on units under warranty are performed at the CHAUVET® UK headquarters. Our warranty covers the cost of parts, labor, and the return shipment. We also service units that are no longer under warranty, for a fee.

12. How much does CHAUVET® charge if my unit is not under warranty?
It all depends on the unit and the issues that the unit has. The price would vary based on the cost of parts and the labor needed to repair the unit.

13. What is the turn-around time for repairs?
Our turn-around time averages 15-20 business days. For more information, please call our customer service department at 0845 519 6805 (PRESS # 3).

14. I received my unit broken, what do I do?
Please follow all instructions detailed in the warranty card. Call the Customer Service department, 80845 519 6805 (PRESS # 3) to receive an RMA #. Please make sure that RMA# is on the shipping label only. Send the unit to us. We will repair it and send it back to you.

15. I received my unit DOA; can you send me a new one right away?
If your unit is dead, please call Customer Service 0845 519 6805 (PRESS # 3) and we will do our best to make sure the issue with your light is resolved.